F.A.Q.

Our telephone customer service is at your disposal to clarify any doubts both
about the products and how to purchase them but does not provide information on prices. To get a quote, you need to send an enquiry via the website or by email to [email protected].

Getting a quote is not an automatic process, it requires time and attention. Usually, we ensure a response within 3 to 4 working days.

To request a quotation, you can click on ‘Request information’ (on the product page) and fill out the form.

If you are requesting a quote for the first time, please check that you have typed your e-mail correctly. Then, verify that the quote has not ended up in your Spam folder.

In case you have not received a reply within 3-4 working days, write to [email protected], specifying the product you are interested in and the possible delivery city.

If you need to furnish your home, office, hotel, or shop, you can contact us and
request a quote tailored to your needs. Write to [email protected], or
call +39 075 8880118. You can also ask to be reached at your preferred times.

To continue with the purchase, you will need to provide billing and delivery details. Then, we will send you an order form with all the details of what you have chosen (description, price, finishes, etc.), including the payment method, our bank details for making the down payment, and all our sales conditions.

To purchase, 50% of the amount is required upon confirmation of the order. And the balance when the goods are ready to be shipped.

You can pay by bank transfer, credit card (on site) or financing (to be requested on site).

LATO Home only supplies authentic products, shipped in their original packaging and accompanied by a warranty and certificate of authenticity.

In addition to the standard packaging provided by the manufacturers (usually in polystyrene and cardboard), upon explicit
customer request, additional wooden boxes can be provided for maximum protection. The extra packaging will be charged to the customer.

If the goods arrive damaged, there is an insurance policy, always included in our shipments, which enables the replacement of items.

We always carry out a quality and order conformity check before shipping. However, if you receive something different from what you ordered, we will exchange the items free of charge.

All shipping costs are charged to the customer and vary depending on the destination.

Yes, this is an additional service that we offer upon request during the purchase process.

If the order includes several items, we will dispatch a single shipment, which will take place after all the products have arrived in the warehouse and after quality control has been carried out. This is the standard procedure unless other agreements have been made at the time of purchase.