Shipping

Average times, barring unforeseen events or delays, for an order are as follows:

• 8-10 weeks for PRODUCTION of products: from the time of order confirmation until the goods are available in our warehouse (excluding August and December);
• 1 week for QUALITY CHECK: at this stage we check the conformity and integrity of the goods, preparing the shipment to the given address;
• 1-2 weeks for DELIVERY in the countries of the European Union;
• 2-6 weeks for DELIVERY to countries outside the European Union.

International deliveries do not, unless specifically agreed, include customs fees, taxes, duties, or costs arising from quarantine or fumigation (e.g., for Australia), which must be paid by the customer before delivery. Failure to pay may result in delays (for which Lato Home is not responsible) and, in severe cases, the return of the goods to our warehouse resulting in additional costs. In some countries, we can calculate and pay for these costs for the customer as well, offering an All Inclusive service (DDP – Delivered Duty Paid).

For international orders, installation or assembly of products is done only if previously agreed upon.

In the absence of specific agreements, all deliveries are made exclusively at street level, only in areas accessible to medium/large trucks (feasibility and costs for restricted traffic zones and historic centers must be confirmed). Transportation inside the building, to upper floors, packing removal, and assembly are not included. It is required that the customer provide unloading assistance for bulky items.

If the order includes multiple items, unless otherwise agreed upon, a single shipment will be made, which will occur only after all items have arrived in the warehouse and quality control has been completed.

We have customers in the following countries:

Albania, Saudi Arabia, Australia, Austria, Azerbaijan, Belgium, Bahrain, Canada, Chile, Cyprus, Croatia, Denmark, Egypt, United Arab Emirates, Estonia, Finland, France, Germany, Greece, Hong Kong, India, England, Ireland, Italy, Lebanon, Luxembourg, Norway, Holland, Oman, Poland, Portugal, Qatar, Czech Republic, China, Romania, Shanghai, Singapore, Spain, Sweden, Switzerland, Turkey, USA.